I want you to read this blog. I think this should go out to your higher officials, since your representatives give the kind of crappy service that they did to my friend.
I know that any one of you doesn't have control over your representatives who may have created Twitter accounts outside of the office, but I would suggest that your I.T. people take a look at each and every computer that your representatives are using, to catch people who log in to Twitter while at work. This is where you can catch those agents of yours who bully and add insults to my friend's Twitter account.
I am also a Sun subscriber, and, based on my own experience, I could only count a few times that you guys give good service. Most of the time, I end up pissed because I don't get what I want. Worst, your representatives become too apologetic, it gets too irritating. I work in a call center myself, and, matter-of-factly, your representatives don't exactly know the meaning of phone etiquette.
Here's the link to the blog:
I hope this goes out to the people concerned. Don't you think it's alarming that a company such as yours have the worst people on board?
Credits to: Jho Boiser