Sun Cellular,
I want you to read this blog. I think this should go out to your higher officials, since your representatives give the kind of crappy service that they did to my friend.
I know that any one of you doesn't have control over your representatives who may have created Twitter accounts outside of the office, but I would suggest that your I.T. people take a look at each and every computer that your representatives are using, to catch people who log in to Twitter while at work. This is where you can catch those agents of yours who bully and add insults to my friend's Twitter account.
I am also a Sun subscriber, and, based on my own experience, I could only count a few times that you guys give good service. Most of the time, I end up pissed because I don't get what I want. Worst, your representatives become too apologetic, it gets too irritating. I work in a call center myself, and, matter-of-factly, your representatives don't exactly know the meaning of phone etiquette.
Here's the link to the blog:
http://
I hope this goes out to the people concerned. Don't you think it's alarming that a company such as yours have the worst people on board?
Thank you.
Credits to: Jho Boiser
4 comments
naks! salamat at na-post mo rin dito sa blog mo yung letter na ginawa ko.
inis lang din ako sa kanila for you. as i said nga sa letter ko, bilang lang talaga sa daliri na they give good CS. most of the time talaga, worst.
Last July 13, I went to the sun shop in victory mall to inquire about my renewal of mobile plan subscription and plan upgrade, JEFF, the sun personnel who assisted me told me that I can file my application with them from JULY 15, 2012 onwards. So last night JULY 16, 2012 instead of going home straight after work, I went to SUN SHOP VICTORY MALL (which is reverse way to my home) to apply for the RENEWAL of my PLAN. To my dismay, the SUN personnel named KEN (JEFF is on restday) told me that I cannot yet sign for the application that time and the earliest possible date that l can submit my application is on JULY 20, 2012. I ask him if he can do something about it since I was already there, but his reply is on the negative. I also ask him if there is a manager on duty and if he have relayed my concern to the manager. He said YES that there is a manager and he have already relayed my concern but same with his response, I still cannot submit my application form with them until JULY 20. It was just irritating and a bit annoying how they treat their LOYAL customers, since I was already there; I was expecting that I could be accommodated so my effort would not be wasted. Now I’m already thinking if I will still continue my application with SUN, or should I switch to GLOBE?
Grabe naman pala talaga etong sun na ito..today nga nka ialang tawag na ako sa customer service dahil may tawag ng tawag saken na di ko kilala...ng complaint n q on line use less....tskkk....dapat talaga d n aq umalis s globe....
Lagi p walang signal...umulan lang ng konte eh...wala ng signal...minsan the whole day p...
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